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What is the difference between the Service Order and a Project?

A Service Order is the request of service from an End User in the case of a problem, change or new requirement.

A project is generated from a Service Order, and is divided into a number of activities and subactivities necessary to resolve this request.

In other words a Service Order can be considered as the "action" coming from the user, and a project as the "reaction" from the IT, IS area.

Where can I define the project plan?
Where can I define the holidays that appear on the Project Planner?
Where can I find general Indicators or detailed information of previous projects?
How can the progress of the personnel (Service Order responsible, Applicant, Project Manager, etc.) involved in different projects be visualized?

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